Digital health for aged care

Virtual and after hours access to care for residential aged care facilities

In response to recommendations made from the Royal Commission into Aged Care Quality and Safety, Murray PHN has received funding to support residential aged care homes with training and equipment to enhance virtual and after-hours access to care.

My Health Record

My Health Record is a secure and convenient way for residents and their health and care teams to share immunisation records, details about allergies, medicines, test results, and shared health summaries. Having key health information centrally located saves time by chasing information. It also reduces duplication and risk, and promotes consistent, quality care. To learn more about My Health Record, click here.

Digital health

Telehealth is not a solution for every health condition but can provide additional reliability and increased access to appointments, particularly in rural areas and in the after hours period, without the need to transport patients and cause them extra distress.

Video Call
Video Call is a secure video conferencing service purpose-built for health consultations. It enables multiple clinicians, family members or carers to attend an appointment. To learn more, register and start using Video Call, click here.

Medicare Benefits Schedule (MBS)
An aged care telehealth resource guide for healthcare professionals supporting residential aged care homes is available, click here to access.

Digital health services
To support residential aged care residents and their healthcare teams, the Australian Digital Health Agency has a range of resources available. Click here to access.

After hours care

A toolkit has been developed to support after hours processes in facilities to reduce emergency presentations. It provides guidance on creating plans and keeping digital medical records up-to-date, includes options and processes that support engagement between staff, GPs and other health professionals. Click here to access.

Residential in-reach services

Residential in-reach (RiR) services are available regionally to provide care and support to people living in residential aged care homes (RACH) to help reduce avoidable presentations to local emergency departments.

Residential in-reach services are staffed by nurses and doctors from the hospital who may provide care and services in the residential aged care home. RiR is not intended to replace the care that should be received from the RACH or the residents usual GP.

In some circumstances it may be necessary for a resident to go to hospital. RiR can assess and discuss the most appropriate place for the resident to receive care, and advocate for a transfer to the appropriate level of hospital care when required.

In the Murray PHN region, RiR services are located in (click the image to make it larger):

Resources and training

Resources and training to support after hours access to care and early recognition of deteriorating conditions are in development. In addition, a schedule of monthly lunch and learn webinars is being finalised to provide updates on key resources and initiatives.

Lunch and Learn webinars

MyMedicare and After-hours planning forums - 30 October 2023:

Victorian Virtual Emergency Department - 30 August 2023:

My Health Record - 31 July 2023:

HealthPathways - 26 June 2023:

After hours and health maturity assessments - 22 May 2023:

Introduction to Murray PHN - 17 April 2023:

Contact us

For more information or support contact Murray PHN's Aged Care Digital Health Care team:


To return back to the digital health home page click the image below:


Page last updated 11 December 2023