Business Resilience Program

Strategies for building resilience are ongoing challenges for general practices and other private primary health providers, often exacerbated in changing environments brought on by pandemics, regulatory changes and workforce availability.

Murray PHN is committed to supporting practices across the catchment to build their business viability through the establishment of the Business Resilience Program; 'Insight, Learn, Develop'.

The Program is open to all practice staff. It launches in April 2021 and provides opportunities for general practices to build on their business and develop as high performing practices.

In order to maximise learning, we encourage practices to participate in the webinar series in conjunction with the small group learning section. Part three will only be available to practices who have participated in part two of the Program.

Webinar series

Partnering with leading business consultants - Medical Business Services, Medicoach, Train IT Medical and Larter Consulting - Murray PHN will deliver three interactive webinars that cover:

Setting the scene for business viability | Wednesday 21 April
Sharing early learnings from the COVID vaccination rollout, this webinar will also discuss the clinic domains that impact on practice viability including: infrastructure, staff, planning, communication and service innovation.

Using digital technology to enhance business and health outcomes | Thursday 6 May
Learn how data and technology can be used to streamline practice efficiencies and patient engagement, leading to better business and health outcomes.

Improving business viability by changing roles and retaining staff | Wednesday 19 May
Learn and share how some practices are reconfiguring workforce roles to assist staff retention and how additional revenue can be attracted.

Small group learning

Murray PHN has engaged Medical Business Services to work with a number of practices to develop, consolidate and elevate management skills that will support practice teams to deliver on their strategic objectives and goals. Apply early to take up this offer as places are limited.

The Practice Sustainability eLearning Program provides participants with the opportunity to be a part of a small group learning environment, access self-paced learning modules and receive individual consultation on practice specific issues.

Murray PHN practices who participate in the webinar series may enrol in up to two practice sustainability topics - consisting of both self-paced eLearning modules and small group workshops:

29 April Small group workshop Medicare compliance basics
5 May Small group workshop RACGP accreditation basics
12 May Small group workshop Business planning
26 May Small group workshop Developing Nurse-led clinics
2 June Small group workshop Staff performance management
8 June Live training webinar Practice Improvement Program (PIP)
10 June Small group workshop Privacy, confidentiality and the National Privacy Principles
16 June Small group workshop Pandemic planning
23 June Small group workshop Leadership in practice
30 June Small group workshop Practice management fundamentals


One-on-one consultation

Later in 2021, practices will have further opportunity to apply and receive one-on-one consultation to address a specific business challenge within their practice.

Contact details

If you would like more information, you can contact our workforce development team at: