Complaints

Murray PHN welcomes compliments, complaints and suggestions. Feedback helps us to reflect on and improve our work. It also provides us with the opportunity to recognise the efforts of our staff.

To make a compliment or suggestion, fill out our feedback form here.

To make a complaint, first read our procedure here. The procedure outlines how our Complaints and Investigation Officers will deal with your complaint, including how we handle your privacy and confidentiality, and the recording of your complaint on our complaints register.

If you have a complaint about a PHN or the PHN Program, click here to read the Department of Health's Primary Health Networks Program Complaints Policy, which describes the process used by the Department to acknowledge, review and resolve complaints which are related to the PHN Program.