Complaints

Complaints and suggestions

Murray PHN welcomes compliments, complaints and suggestions. Feedback helps us to reflect on and improve our work. It also provides us with the opportunity to recognise the efforts of our staff.

To make a compliment or suggestion, fill out our feedback form here. To make a complaint, first read our policy here. The policy outlines how our Complaints and Investigation Officers will deal with your complaint, including how we handle your privacy and confidentiality, and the recording of your complaint on our complaints register.

If you have a complaint about a PHN or the PHN Program, click here to read the Department of Health's Primary Health Networks Program Complaints Policy, which describes the process used by the Department to acknowledge, review and resolve complaints which are related to the PHN Program.

Whistleblower policy

Murray PHN's Whistleblower Policy supports our core value of Accountability and ensures that individuals who disclose information about illegal or improper conduct within Murray PHN can do so safely, securely and with the confidence that they will be protected and supported, in accordance with the Corporations Act 2001 (Cth).

An eligible whistleblower is an individual who is, or has been, any of the following in relation to Murray PHN:

a) an officer or employee of Murray PHN;
b) current and former contractors, consultants, service providers, suppliers and business partners; and
c) a relative, dependant or spouse of an individual listed in a) or b) above.
You may choose to disclose information anonymously if you wish.

Click here to read the full policy, which includes information on how to make a disclosure.