COVID care pathways

COVID care pathways

The COVID Positive Pathways (C+P) program is the Victorian statewide program for assessment and management of COVID-19 patients.

Changes to COVID Positive Pathways (C+P) from 1 October 2022

  • From 1 October 2022 the Victorian Government’s COVID Positive Pathways Program provides outbound clinical and social intake assessment of priority populations only.
  • Non-priority populations will be directed to the National Coronavirus Helpline (NCH) and connected with primary care for support if they need it, in line with the nationally standardised approach to managing COVID at home.

Who are priority populations?
The Victorian Government defines “priority populations” as:

  • Aboriginal and Torres Strait Islander people
  • People aged 80 years and older
  • People living with disability, or carers of people living with disability
  • People needing help to recover at home (including culturally and linguistically diverse people and disadvantaged people)
  • People who are homeless, in unstable accommodation or who are unsafe at home
  • People of refugee or asylum seeker status
  • People living in specific rural isolated communities.

Based on National COVID-19 Clinical Evidence Taskforce Guidelines, patients are triaged to determine potential severity of their illness and whether they are eligible for antiviral treatments.

  • People who are determined to be at higher risk by the time they call the NCH will be advised to contact a GP within two hours to book an appointment.
  • People who are determined medium risk will be advised to contact a GP within 24 hours to make an appointment.
  • People who are determined low risk will be sent an SMS, or told over the phone, information for self-care.
  • GPs and GPRCs are not required to proactively contact the patients notified to them, it is up to the individual to make contact.

A checklist has been provided by the Victorian Department of Health to assist with setup for the new program, to access it and other resources, click here. A FAQ for GPs and GPRCs has also been developed (18 August), to access it click here. Additional information or support can be found here or alternatively email:

To access the COVID-19 Positive Management HealthPathway, click here. For anything else, e:

Hundreds of GPs, practice nurses, nurse practitioners and practice managers attended an important state-wide webinar on Monday 1 August, to hear experts speak about the changes and answer questions. If you missed the webinar, you can now watch the recording below.

Murray PHN has released a short video to remind people they can get ready to manage COVID-19 at home. Local health and community organisations are welcome to share the link directly from YouTube ( or from our Facebook page.


Page last updated 22 March 2023