COVID care pathways

COVID care pathways

The COVID Positive Pathways (C+P) program is the Victorian statewide program for assessment and management of COVID-19 patients.

The new Victorian model of care began on 1 August and will run concurrently with the existing COVID Positive Pathways model during a transition period until 30 September.

The pathway is consumer-led, available to anyone who has a positive PCR or Rapid Antigen test result and calls the National Coronavirus Helpline (1800 020 080), operated by Healthdirect Australia (Healthdirect).

Based on National COVID-19 Clinical Evidence Taskforce Guidelines, patients are triaged to determine potential severity of their illness and whether they are eligible for antiviral treatments.

If a patient is considered at higher risk of developing severe disease or getting unwell, Healthdirect notifies the patient’s nominated GP via secure message (if in place) and phone call.

Healthdirect sends an SMS to the patient, advising that their GP or GPRC (general practice respiratory clinic) has been notified. The patient is then advised to contact the GP within two hours for further assessment.

A checklist has been provided by the Victorian Department of Health to assist with setup for the new program, to access it and other resources, click here. A FAQ for GPs and GPRCs has also been developed (18 August), to access it click here. For additional information or support, e:

To access the COVID-19 Positive Community Care and Treatment HealthPathway, click here. For anything else, e:

Hundreds of GPs, practice nurses, nurse practitioners and practice managers attended an important state-wide webinar on Monday 1 August, to hear experts speak about the changes and answer questions. If you missed the webinar, you can now watch the recording below.

Murray PHN has released a short video to remind people they can get ready to manage COVID-19 at home. Local health and community organisations are welcome to share the link directly from YouTube ( or from our Facebook page.


Page last updated 25 August 2022