COVID masks

Information for community 

A mask can help to prevent the person wearing it from contracting COVID-19, and stop someone else from becoming infected. While it's recommended that people wear a mask with three layers, any face mask that covers both the nose and mouth is better than none. Even with a mask, people need to maintain a physical distance of 1.5 metres. Community members can purchase or make their own masks and some vulnerable groups may even be eligible to collect masks from their local government office, community health centre or pharmacy.

While people living in metropolitan Melbourne or Mitchell Shire have been required to wear a face covering when leaving home since 22 July, from 3 August all regional Victorians are required to wear a face covering when leaving home, unless they have a lawful excuse such as a medical condition or are under the age of 12.

Information for health professionals

Due to an increased risk of transmission of COVID-19 the PPE Taskforce has updated its advice for all healthcare workers in Victoria. This advice will be reviewed on 14 August. All staff, including non-public facing staff, now must wear at a minimum - a level 1 or type 1 surgical mask - but not cloth masks while at work.

Order masks for clinical use

  • General practice, Aboriginal Community Controlled Health Organisation (ACCHOs), pharmacy and allied health professionals >>CLICK HERE<< to order masks from Murray PHN.
  • Residential aged care providers can request PPE by emailing

General practice and pharmacy: order reusable face masks for vulnerable Victorians 

The Department of Health and Human Services (DHHS) is to distribute more than two million reusable face masks to help slow the spread of COVID-19. Masks will be provided for distribution to community members in two ways:

  • Local government and community health services will automatically receive an allocation of reusable masks based on their estimated catchment size. They will not be required to order masks.
  • Agencies including general practices and pharmacies working with vulnerable and/or Aboriginal Victorians are eligible to place orders for masks. Click here for the list of agencies and the definition of vulnerable Victorians.

Orders can be made only through the online DHHS form here. DHHS advises there will be limits on the number of masks each agency will receive. People who are eligible to receive a mask will need to visit their local government office, a community health centre, or local pharmacy to collect it. Individuals cannot order their own masks from DHHS. Agencies that choose not to distribute masks can direct clients and consumers to their local government offices or community health centres. Click here for more information.