Recognised as the foundation to improving care across healthcare settings, eReferral is a structured electronic document that is sent electronically from one provider to another to facilitate a better exchange of information. Importantly, an eReferral is encrypted so only the intended recipient can access the information in it.

BPAC SeNT e-Referral Module

While there are several third party eReferral products currently available, Murray PHN is supporting general practices by funding the purchase and installation of BPAC SeNT e-Referral Module and providing training for eligible users.

BPAC SeNT e-Referral Module allows GPs to send secure electronic referrals to both public and consenting private specialists and in future, allied health providers. It supports the safe delivery of required information to the right service to ensure accurate and prompt patient triage. When compared to traditional referral methods, SeNT e-Referrals are said to be three times less likely to be sent back to GPs for additional information.

How it works

SeNT e-Referrals use locally agreed referral criteria and service information sourced from HealthPathways. They are activated via clinical software and do not require any specialised software.

The e-Referral Module works by extracting data from the patient’s electronic medical record and puts it into the e-Referral template, which can then be sent electronically to the receiving health service without the need to print and fax. A copy is also automatically stored securely in the patient’s record.

Local use

Murray PHN is supporting all practices in the catchment in the use of eReferrals as the method of choice to send patient information to hospitals specialists.

In the Goulburn Valley and North East regions, Murray PHN is working closely with hospitals and general practitioners to achieve regional coverage regarding specialist referrals, with the aim to expand this platform to other areas within health services including allied health and radiology.

In the Bendigo, Mildura and Swan Hill regions, Murray PHN's Digital Health team and Quality Improvement Consultants are working collaboratively with Bendigo Health to roll out the SeNT across the Central Victoria and North West catchment.

Get involved

Murray PHN's digital health team are currently contacting GPs with eligible clinical systems to be part of BPAC SeNT e-Referral Module regional roll outs. If you would like to know more prior, please contact the digital health team:

Training and resources

To access BPAC clinical solutions SeNT resources, including video tutorials, user guides and troubleshooting information, click here.

It is important to note that there may be some regional variation of functionality. Any Murray Catchment variations are included in the latest Practice User Guide SeNT Murray region 2022, click here to access.

To quickly access BPAC’s contact details when experiencing technical issues, click here to print a BPAC SeNT Help Desk poster.

SeNT Referrals video walkthrough from BPAC Clinical Solutions on Vimeo.

Using Electronic referrals and My Health Record to improve efficiencies in your practice PowerPoint presentation and webinar recording (14 March 2023):


Murray PHN SeNT practice newsletters

To register for SeNT eReferral

If you are starting the registration process, click here to complete the online form.

How we can help

Whether you're new to SeNT e-Referral or already using the software, if you require support with registration, training or problem solving please contact:

If you are using SeNT software and you have noticed missing referral or service information, please go to the Murray HealthPathways website and send your feedback via the blue speech bubble bottom right.

Or click below to return back to the digital health home page:


Page last updated 4 March 2024