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Managing difficult communication for frontline staff | Shepparton

May 21 @ 2:00 pm - 5:00 pm

$25

During this workshop, we will discuss using triage assessment and interpersonal skills in challenging situations in primary health care settings. This training will cover:

  • Communicating with patients/clients that have difficult behaviours
  • Ways to handle face-to-face and phone contact
  • How to respond, do’s and don’ts
  • Triggers that may set off certain behaviours
  • Privacy and confidentiality issues.

Robin is an experienced nurse educator whose aim is to provide training that is interactive and enjoyable. Robin’s expertise is in providing person-centred care, working with people who have emergency needs and working with people with complex needs.

Click here to download the flyer

Click here to RSVP by 18 May 2020

Details

Date:
May 21
Time:
2:00 pm - 5:00 pm
Cost:
$25
Event Categories:
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Website:
https://www.eventbrite.com.au/e/managing-difficult-communications-shepparton-tickets-98504251869

Organiser

Murray PHN – Central Victoria
Phone:
03 5441 7806
Email:
cvevents@murrayphn.org.au
Website:
https://www.murrayphn.org.au

Venue

Department of Rural Health – Conference Room 2
49 Graham Street
Shepparton, Victoria 3630 Australia
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