This event is for reception and administrative staff, practice managers and nurses.

Learning outcomes

1. Describe triage in general practice settings
2. Identify the need for robust practice 'systems' - policies, procedures and guidelines to support triage strategies for safe, quality care
3. Describe effective communication strategies for telephone and face to face communication, including dealing with challenging behaviours
4. Demonstrate an understanding of effective triage through discussion of case studies

Triage | Event invitation