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Triage in general practice settings | fully booked
June 26, 2017 @ 10:30 am - 2:00 pmFree
This event is for reception and administrative staff, practice managers and nurses.
- Describe triage in general practice settings
- Identify the need for robust practice 'systems' - policies, procedures and guidelines to support triage strategies for safe, quality care
- Describe effective communication strategies for telephone and face to face communication, including dealing with challenging behaviours
- Demonstrate an understanding of effective triage through discussion of case studies