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Triage in general practice settings | Bendigo
July 11, 2018 @ 5:30 pm - 9:00 pm
Non-clinical (reception) staff are usually the first port of call for patients accessing care in general practice. They make decisions about who receives an appointment that day, who needs immediate care, or who can wait until the next available appointment, but what guides their decisions?
This workshop outlines the robust systems and processes that support reception staff to safely and appropriately triage patients, based on RACGP standards. Participants explore the critical role of clinical staff supporting safe triage and how clinical and non-clinical teams should collaborate to ensure safe, quality care and avoid health, safety and medico-legal risks.