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Event Category Goulburn Valley

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May 2020

Managing difficult communication for frontline staff | Shepparton

May 21 @ 2:00 pm - 5:00 pm
Department of Rural Health – Conference Room 2, 49 Graham Street
Shepparton, Victoria 3630 Australia
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During this workshop, we will discuss using triage assessment and interpersonal skills in challenging situations in primary health care settings. This training will cover: Communicating with patients/clients that have difficult behaviours Ways to handle face-to-face and phone contact How to respond, do’s and don’ts Triggers that may set off certain behaviours Privacy and confidentiality issues. Robin is an experienced nurse educator whose aim is to provide training that is interactive and enjoyable. Robin’s expertise is in providing person-centred care, working…

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