Practice Incentives Program










The new Practice Incentives Program (PIP) came into effect on 1 August 2019. It aims to support general practice activities, including continual improvements, quality care, enhanced capacity, and improved access and health outcomes for patients.

The PIP QI is designed for general practice to implement changes that are relevant to their patient population. This means a practice can focus on improving patient outcomes and access to care while also developing efficient business processes. The incentive aims to improve patient care in aspects such as management of chronic conditions, safety and performance.

Murray PHN PIP QI resources

To help you understand PIP QI, as well as the support and resources we can provide your practice, we have created the following:

Mental health quality improvement activities

We have created a suite of quality improvement activities that focus on different aspects of mental health in general practice. The aim of these activities is to enhance the general practice response to patients experiencing mental illness or poor mental health though building knowledge, skills, confidence and response at a local level. Practices can use the resources and work with their Murray PHN Quality Improvement Consultant to explore key areas of improvement and opportunity specific to their practice and staff.

This area of quality improvement acknowledges that mental illness and poor mental health can impact many areas of an individual’s life including health outcomes, and has been designed to align with the National Health Plan.

Please watch the following two videos that provide an introduction to the activities and an overview of what's included in each one. You can download the activities by scrolling down to the document links.

To download each PDSA, click the link and a Word file will automatically save:

Cancer screening QI tool kit 

Through the Community-led cancer screening program, funded by the Department of Health and Human Services, the development of a Cancer Screening Quality Improvement Tool Kit was commissioned by a consortium of three PHNs (Murray PHN, Western Victoria PHN, and North Western Melbourne PHN) to support ongoing quality improvement activities within general practice. Click the links below to download the toolkit:

Click the links below to download the toolkit in sections:

Murray PHN GP Data Report

Practices will be supported to access a GP Data Report that demonstrates practice performance against PIP QI benchmarks. This report is a great way to identify the health needs across your region and assist you to identify areas of improvement that will ultimately lead to an increase in patient visits and better patient outcomes.

The Report uses de-identified data drawn from PATCAT. For more information on your data sharing agreement process through PENCS software or how to use your GP Data Report, contact your Murray PHN Quality Improvement Consultant.

PIP QI practice requirements

  • Commit to demonstrating quality improvement through activities that align to the needs of their patients. Information already captured within practice systems will be used to assist in developing innovative strategies that drive improvement.
  • Share a minimum set of aggregated data with Murray PHN. This will be in accordance with the 10 key improvement measures, and collated at a local level by PHNs to assist in supporting improvement and understanding health needs. Data provided will be de-identified and any measures from an individual practice will not be made available to the Department of Health.

For further information

General practice staff can contact a Quality Improvement Consultant at Murray PHN for support with their quality improvement activities or general PIP QI queries e:

Visit the Department of Health website and subscribe to Murray PHN's stakeholder newsletter, eNews - click here to subscribe.