Primary Mental Health Information for GPs | Goulburn Valley


Information for GPs in Goulburn Valley

Last updated - 25 June 2021

Primary mental health services in our region have been slowly transitioning for new services under the National Mental Health Commission's recommendation for national reform, ensuring that mental health funding and services are focused in primary care. With this national reform, low income and disadvantaged populations will be the focus of a stepped, needs-based primary mental health care approach.

Murray PHN has recently appointed a range of mental health service providers to implement this reform from the beginning of March. These join existing providers of other specialist services across our region.

In most of the Goulburn Valley region, the service provider will be the APMHA HealthCare, apart from Moira Shire, where we have appointed Numurkah and District Health Service.

PTS = Psychological Therapy Services; PMHCCC = Primary Mental Health Clinical Care Coordination

Additional information

  • Click here for information on patient eligibility for PTS or PMHCC funding
  • APMHA's referral service can be reached at 1300 514 811
  • Health professionals in our region can also access Murray HealthPathways, with mental health referral information via Murray HealthPathways.
  • If you do not currently access HealthPathways, you can register free here

Who is eligible?
Patients who are considered low income, living in rural locations, Culturally and Linguistically Diverse (new settlers), Aboriginal and/or Torres Strait Islander people, people experiencing homelessness or those at risk of homelessness are eligible to receive services.

What are the program levels of care for patients?

Psychological Therapy Services (PTS)

Low need
Mild presentations - (high prevalent disorders): requiring brief psychological interventions up to 4 sessions. These can be provided face-to-face, phone or Skype, delivered by psychologists, social workers and occupational therapists.

Moderate need
Moderate presentations - (high prevalent disorders) requiring medium term psychological interventions up to 8 sessions. These can be provided face-to-face, phone or Skype.

Primary Mental Health Clinical Care Coordination

Moderate need
Moderate episodic disorders - (low prevalent disorders) requiring assertive support; 15 sessions with a team approach. Delivered by credentialed mental health nurses and care coordinators.

Complex need
Enduring and severe - (low prevalent disorders) requiring longer term assertive support of up to 30 sessions with a team approach over a year. Delivered by credentialed mental health nurses and care coordinators.

How do I refer to APMHA HealthCare?

Click here to visit the APMHA HealthCare website for referral information.

Next steps?
Please ensure you have uploaded the GPMHTPs that are available at

The GP MHTP templates you will need to load include Adult GPMHTP, Youth GPMHTP and Child MHTP.
Please also ensure you have the APMHA HealthCare  1300 number and fax number in your systems to enable referrals. The contact phone number is 1300 514 811 and the fax number is: 03 9376 0317.
Please understand APMHA will work closely with you to ensure this process is implemented well.

Future training on reform and changes:
APMHA will be delivering a variety of training to GPs, practice nurses and other potential referrers to provider further familiarisation on the new reform and model, along with general practice updates on managing mental health.

Important points:
Referrals for mental health services under this program are to be processed by phoning the 1300 number while the patient is still in the consultation.

  • The Intake and Triage phone call will take approximately three minutes.
  • The Intake and Triage line is open 8.30am - 5.00pm.
  • Contact number is 1300 514 811
  • The GPMHTP, K10+ and consent are to be faxed to 03 9376 0317 with the Referral PIN noted
  • The client will be sent a confirmation either by letter or via SMS (or through our third-party app on their smart phone)

APHMA aims to provide you with as much information as possible to assist with referrals, about access to service delivery and to address any other concerns you may have.

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