Psychosocial Recovery Services

Psychosocial Recovery Services

Psychosocial support is a term used to describe programs and activities which are designed to support people with severe mental illness achieve their recovery goals.

On 1 July 2019, the way psychosocial support services were delivered across Australia changed. Participants of Partners in Recovery (PIR), Personal Helpers and Mentors Service (PHaMHs) and Day to Day Living (D2DL) programs, transitioned to receiving their support though the National Disability Insurance Scheme (NDIS) or PHN-funded psychosocial supports.

Murray PHN funds psychosocial supports under the single banner of Psychosocial Recovery Services (PRS).

What are psychosocial supports?

For Murray PHN funded services, psychosocial supports are services that work in partnership with individuals who are not more appropriately supported through the NDIS and are significantly affected by severe mental illness, which has an impact on their associated psychosocial functional capacity.

Our services, in partnership with families and carers (as appropriate), provide a range of non-clinical community-based support to these individuals to achieve their recovery goals, including supporting people with:

  • developing social skills and friendships
  • building family relationships
  • managing money
  • finding and looking after a home
  • developing work goals
  • improving educational skills
  • staying physically well, including with exercise
  • support with drug, alcohol and smoking issues
  • building broader life skills including confidence and resilience.

Psychosocial Recovery Services eligibility

People may be eligible for Murray PHN-funded psychosocial supports if they:

  • have a severe mental illness and are not currently receiving supports through an existing program
  • were accessing services from PIR, PHaMs or D2DL on 30 June 2019
  • are ineligible for the NDIS or do not yet have an NDIS eligibility decision or plan

How to access Psychosocial Recovery Services

Participants of PIR, PHaMHs or D2DL programs, should talk to their support worker or contact the service which provided support. People not receiving support through these programs may contact the nearest PRS provider to them below.

Click here to see referral information for funded Psychosocial recovery services (NPS).

Are there other psychosocial support programs available?

There are other programs available to support people with psychosocial support.
The National Disability Insurance Scheme (NDIS) supports people with a permanent and significant psychosocial disability that affects their ability to take part in everyday activities. More information on the NDIS can be found here or contact your nearest NDIS Local Area Coordination Service by calling 1800 522 679 in NSW or 1800 242 696 in Victoria.

The State and Territory Governments also offer services for psychosocial supports in partnership with clinical mental health services. In NSW this will be delivered through the Housing and Accommodation Support Initiative (HASI) and Community Living Supports (CLS). In Victoria, this will be delivered through the Early Intervention Psychosocial Support Response (EIPSR) program.

Further information and resources regarding Psychosocial Recovery Services

  • Guidelines | Murray PHN has developed guidelines to inform the delivery of Psychosocial Recovery Services - last updated July 2021

Murray PHN’s role in Psychosocial Recovery Services

Murray PHN has responsibility to ensure psychosocial services are available to those people who need support and there is no gap in service delivery with Commonwealth services ending on 30 June.

We have supported the establishment and implementation of new service arrangements with existing providers, including supporting participant transition both within and between existing providers.

We are also supporting providers to assist participants to test their eligibility for NDIS, including those who are hard to reach, through our NDIS Transition Support Officers across the region.

For more information

Contact Sharlene Green, Psychosocial Systems Coordinator e: or t: 03 4408 5607.


Page last updated 16 August 2021