Healthdirect Australia is providing general practices with free access to healthdirect Video Call service until June 2022.

Healthdirect also provides Video Call licences free of charge for use by non-GP type primary care services classed as mental health, aged care, maternity, First Nations health and allied health services.

Although many different video conference systems are available, Murray PHN has partnered with Healthdirect to provide general practices in the Murray PHN region with free licensing to access the Healthdirect video call service platform.

While general practices are not obligated to use healthdirect Video Call, they must ensure that their chosen video consultation system meets clinical requirements and satisfies privacy laws.

What is healthdirect Video Call?

Healthdirect Video Call is a comprehensive, reliable and secure video conferencing service purpose-built for health consultations which follows national cyber security guidelines and safeguards privacy.

Accessed via the internet, it is available to consumers from their home, work or wherever is most convenient and that has a good internet connection, using a smartphone, tablet, laptop or desktop computer - there are no software or application downloads necessary. (Click on the image to enlarge).

How healthdirect Video Call is different to other platforms

With no software downloads, healthdirect Video Call follows the applicable Australian Government Information Security Manual (ISM) for cyber security guidelines and safeguards privacy by leaving no digital footprint. While other video consultation platforms may store details of the call, including the call recording; healthdirect leaves no digital ‘trail’ or patient digital footprints behind on the platform as all patient data is purged from the platform database after the call.


Training and resources


How we can help

Murray PHN's digital health team offers free setup for new healthdirect general practice Video Call users. For more information and support on setting up healthdirect VideoCall for your practice, email:

Alternatively, click here to contact Healthdirect via their online form.

Or click below to return back to the digital health home page:


Page last updated 8 November 2022